
Private Sessions
STUDIO POLICY
​At PMR, we want to make sure everyone has the best experience possible. Here are a few key policies to keep in mind:
Cancellations
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Group Classes: Please cancel at least 6 hours in advance if you can’t make it.
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Private or Duet Sessions: These require a 24-hour notice to cancel.
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Cancellations must be made through your app, email or phone—we’re unable to accept cancellations via social media.
Late Cancellations & No-Shows
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If you cancel outside the required notice period, the full session fee will apply as a Late Cancellation.
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Not showing up for a booked session will also be considered a Late Cancellation.
Payments & Purchases
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All classes and sessions must be paid for in advance. If you have an unpaid balance, you’ll need to clear it before attending.
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All purchases are non-refundable and non-transferable.
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Special offer packages are a one-time purchase—perfect for getting started!
Membership Terms
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Billing: Memberships are rolling with monthly auto-payments. Your enrolment date becomes your monthly payment date.
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Payments: Make sure you always have an active payment card stored in your account.
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Unused Credits: Any unused credits can’t be transferred or rolled over to the next month.
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Pausing Memberships: Need a break? You can pause your membership for one billing month at a time with at least 3 business days’ notice before your next payment.
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Memberships and studio prices are reviewed annually, typically in December.
Packages & Expiry
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1 Credit: 30 days
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5 Credits: 3 months
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10 Credits: 3 months
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15 Credits: 6 months
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20 Credits: 6 months
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30 Credits: 10 months
Housekeeping
To keep things running smoothly for everyone, here are a few friendly reminders:
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We may substitute teachers or cancel/change classes due to sickness, holidays, or low attendance (fewer than 3 attendees).
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Please arrive on time—unfortunately, we can’t allow entry 10 minutes after class starts.
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Phones should be on silent during sessions.
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Avoid wearing zippers or buttons as they can damage the equipment.
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Let’s keep it positive! Foul language or aggressive behavior is not tolerated.
Session Durations
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Group classes are 45 minutes long—short and effective!
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Private sessions are 55 mins!