STUDIO POLICY

​At PMR, we want to make sure everyone has the best experience possible. Here are a few key policies to keep in mind:

Cancellations

• Group Classes: Please cancel at least 6 hours in advance if you can’t make it.

• Private or Duet Sessions: These require a 24-hour notice to cancel.

• Cancellations must be made through your app, email or phone—we’re unable to accept cancellations via social media.

Late Cancellations & No-Shows

• If you cancel outside the required notice period, the full session fee will apply as a Late Cancellation.

• Not showing up for a booked session will also be considered a Late Cancellation.

Payments & Purchases

• All classes and sessions must be paid for in advance. If you have an unpaid balance, you’ll need to clear it before attending.

• All purchases are non-refundable and non-transferable.

• Special offer packages are a one-time purchase—perfect for getting started!

Membership Terms

• Billing: Memberships are rolling with monthly auto-payments. Your enrolment date becomes your monthly payment date.

• Payments: Make sure you always have an active payment card stored in your account.

• Unused Credits: Any unused credits can’t be transferred or rolled over to the next month.

• Pausing Memberships: Need a break? You can pause your membership for one billing month at a time with at least 3 business days’ notice before your next payment.

• Memberships and studio prices are reviewed annually, typically in December.

Packages & Expiry

• 1 Credit: 30 days

• 5 Credits: 3 months

• 10 Credits: 3 months

• 15 Credits: 6 months

• 20 Credits: 6 months

• 30 Credits: 10 months

Housekeeping

To keep things running smoothly for everyone, here are a few friendly reminders:

• We may substitute teachers or cancel/change classes due to sickness, holidays, or low attendance (fewer than 3 attendees).

• Please arrive on time—unfortunately, we can’t allow entry 10 minutes after class starts.

• Phones should be on silent during sessions.

• Avoid wearing zippers or buttons as they can damage the equipment.

• Let’s keep it positive! Foul language or aggressive behavior is not tolerated.

Session Durations

• Group classes are 45 minutes long—short and effective!

• Private sessions are 55 mins!