STUDIO POLICY

​At PMR, we want to make sure everyone has the best experience possible. Here are a few key policies to keep in mind:

Cancellations

• Group Classes: Please cancel at least 24 hours in advance if you can’t make it.

• Private or Duet Sessions: These require a 24-hour notice to cancel.

• Cancellations must be made through your app, email or phone, we’re unable to accept cancellations via social media.

Late Cancellations & No-Shows

• If you cancel outside the required notice period, the full session fee will apply as a Late Cancellation.

• Not showing up for a booked session will also be considered a Late Cancellation.

Payments & Purchases

• All classes and sessions must be paid for in advance. If you have an unpaid balance, you’ll need to clear it before attending.

• All purchases are non-refundable and non-transferable.

• Special offer packages are a one-time purchase, perfect for getting started

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Housekeeping

To keep things running smoothly for everyone, here are a few friendly reminders:

• We may substitute teachers or cancel/change classes due to sickness, holidays, or low attendance (fewer than 3 attendees).

• Please arrive on time, unfortunately, we can’t allow entry 10 minutes after class starts.

• Phones should be on silent during sessions.

• Avoid wearing zippers or buttons as they can damage the equipment.

• Let’s keep it positive! Foul language or aggressive behavior is not tolerated.

Session Durations

• Group classes are 45 minutes long, short and effective!

• Private sessions are 50 mins!

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