1 credit

No, credits passes cannot be extended or paused.

Yes, if you are unable to attend a class, you may send another active member in your place, provided that they have an account with The Pilates Mat Room.

Yes, clients will be charged a $10 fee for no-shows.

No-Show Policy A no-show occurs when a client misses a scheduled class or appointment without canceling or notifying the studio. In this case, the client will lose their class credit and incur a no-show fee.

This policy helps ensure fairness for everyone. When you don’t show up, someone on our waitlist misses the opportunity to take your spot. To avoid any charges, please cancel or notify us at least 12 hours in advance if you’re unable to attend.

f a payment fails, there will be a $20 fee.

Yes, we offer private classes and a corporate wellness program. For inquiries, please reach out pilatesmatroom@gmail.com.

Yes, you can drop into classes! We recommend booking online in advance to secure your spot, especially for our popular classes. However, walk-ins are welcome if space is available. Just keep in mind that if the class is full, priority goes to those who’ve reserved in advance.

This agreement is between Client, [Sharon Parsons], [Melanie Walden], and any instructor associated with The Pilates Mat Room (hereinafter referred to as "The Pilates Mat Room" or "PMR").

In consideration for fitness instruction, including but not limited to Pilates, I make the following statements and promises:

1. I understand that fitness instruction, like any physical activity, carries the risk of injury, and I voluntarily assume all such risks. I am aware that engaging in Pilates involves physical exertion and movement, which may result in physical injury, illness, or property damage.

2. I acknowledge that The Pilates Mat Room has taken reasonable steps to ensure my physical safety and will provide proper instruction and guidance throughout my fitness sessions.

3. I agree to follow all instructions given by the instructors at The Pilates Mat Room regarding the safe and proper use of any equipment utilized during fitness instruction.

4. I hereby release, discharge, and hold harmless The Pilates Mat Room, its owners, employees, contractors, affiliated persons, and organizations, including [Sharon Parsons], [Melanie Walden], and any other instructors associated with PMR, from any and all liability, claims, demands, actions, or causes of action arising out of my participation in fitness instruction at The Pilates Mat Room.

5. I agree to indemnify and hold harmless The Pilates Mat Room, [Sharon Parsons], [Melanie Walden], and any instructor associated with PMR from any and all liability, costs, or damages resulting from my participation in fitness instruction, including but not limited to injuries, illness, or property damage.

6 If I am pregnant, become pregnant during my fitness sessions, or have any serious injury or ailment, I will immediately inform The Pilates Mat Room and will not participate in any fitness instruction until I have obtained written consent from my doctor. I am responsible for consulting with a healthcare professional regarding any health concerns or pre-existing conditions prior to participating in any fitness instruction.

7.Voluntary Participation: I acknowledge that my participation is voluntary and that I have had the opportunity to ask questions regarding this agreement and its terms.

8.Digital Acceptance: By booking or purchasing a class, I acknowledge that I have read, understood, and agree to the terms outlined in this waiver and release of liability.

9.Technical Disclaimer: I understand that participating in virtual classes may involve technical issues such as connectivity problems or interruptions. The Pilates Mat Room is not responsible for any issues or limitations related to the technology used to access online classes.

10. Recording Disclaimer: I acknowledge that sessions may be recorded for instructional purposes and agree to the use of such recordings by The Pilates Mat Room. If I do not wish to be recorded, I will notify The Pilates Mat Room in advance.

All purchases from PMR are non-refundable

A: Please inform the studio prior to your class if you have an existing or ongoing injury, are pregnant, or are postnatal.

A: PMR has a strict 24-hour cancellation policy for all sessions.

To avoid charges for missed appointments, you must cancel or reschedule 24 HOURS PRIOR TO THE START OF YOUR SESSION. We will attempt to fill your session/class reservation, but if you cancel with less that 24 hours notice, and your spot is not filled, you will be charged.

A: Yes, we reserve the right to substitute instructors without prior notice. Rest assured, you'll always have a top-notch experience.

A: Unclaimed items will be held for 30 days, after which they will be donated or disposed of.

A: If you are the only participant signed up for a class one hour before it starts, or by 7:00 PM the night before for morning classes, you will have the following options:

• Upgrade to a Private Session: You can choose to upgrade the class to a private session. The applicable private session rate will apply, with a discounted rate of $75 for sessions with Sharon and Melanie, and $65 for sessions with Kelsey and Julianna.

• Receive a Credit: If you prefer not to upgrade, you will receive a credit for the class, which can be used for future bookings.

A: All cell phones must be turned off or set to silent mode during class. If you are wearing a smartwatch, please set it to "Do Not Disturb" mode to minimize interruptions.

If you’re new to Pilates or our studio, there are a few great ways to get started! You can book a 1:1 Private session, join a Beginner series, or, if you’ve been practicing Pilates for a while, jump into a Beginner or All Levels class.

We recommend starting with a Beginner series or a private session so we can carefully and safely introduce you to our studio, our teaching style, and the foundational principles of Pilates.

Group Classes and Injury Considerations

We’re all about the power of moving together—it’s inspiring, uplifting, and just plain fun. But we also know that no two bodies are the same, especially when you’re working through an injury. Group classes are awesome, but they might not always give you the one-on-one attention you need to modify safely.

So, if you’re dealing with an injury, we recommend pressing pause on group classes until you’re feeling good and ready to jump back in.

Start with a Private 1:1 Session

If you’re working through an injury or need a little extra guidance, booking a private session is the way to go. Here’s why:

• We’ll tailor everything to your needs.

• You’ll learn modifications that work for you.

• You’ll feel confident and ready when you’re ready to join a group class.

Feeling Confident in Modifications?

If you know your body and feel comfortable adapting exercises for your injury, you’re welcome to join group classes. Just keep in mind, we can’t always offer hands-on corrections in these sessions—so your self-modification game needs to be strong!

Your Safety Comes First

By starting with private sessions and easing into group classes, you’ll set yourself up for success. We’re here to make sure you feel confident, safe, and ready to crush your Pilates journey.

Who Should Consider Private Sessions First?

If you’re managing any of the following, private sessions are your best bet to start:

• Recent injuries (we’re talking sprains, strains, or minor fractures)

• Chronic pain that won’t quit

• Back issues like sciatica or herniated discs

• Joint problems (hello, arthritis or tendonitis)

• Post-surgery recovery (your body’s still healing, and we want to respect that)

• Rehabilitation for injuries

• Heart conditions that need some extra TLC

• Orthopedic concerns like fractures or osteoporosis

• Neurological conditions affecting movement

• Pregnancy—your changing body deserves a tailored approach

• Balance or stability issues (no wobbles here!)

• Any other pre-existing conditions where you need extra attention

We’re here to support you, guide you, and cheer you on every step of the way. Let’s get you feeling strong, safe, and ready to move!

A: Yes, you can pause your membership for 1 month, 3 months, 6 months or 12 months

A: Yes, memberships will automatically continue until you cancel.

A: No, PMR is not responsible for membership charges and does not offer refunds.

A: Yes, if you are unable to attend a class, you may send another active member in your place, provided that they have an account with The Pilates Mat Room.

Credits do not transfer over to the next month. Unused credits will be forfeited.

A: Yes, PMR reserves the right to terminate memberships for violation of the studio’s Terms and Conditions or Code of Conduct.

A: Yes, chewing gum while exercising is not allowed for safety and hygiene reasons. Avoid clothing with zippers or other features that may damage the equipment. Please also wear deodorant to maintain a pleasant environment for everyone.

A: No, photography or recording is not allowed during classes without prior consent from the instructor and other participants.

A: The Pilates Mat Room is not responsible for any technical issues related to the technology used to access online classes.

A: Yes, sessions may be recorded for instructional purposes. If you do not wish to be recorded, notify The Pilates Mat Room in advance.