1:1 Private In Person

Cancellation Policy

Notification Period: Clients are required to provide notice of cancellation no later than 24 hours before the scheduled session time. Late Cancellation Fee: If a client cancels a session within 24 hours of the scheduled start time, they will be charged the full session fee. Rescheduling: Clients may reschedule their sessions without incurring a late cancellation fee if they provide at least 24 hours' notice. Emergency Situations: We understand that emergencies can arise. In such cases, please notify us as soon as possible to discuss possible alternatives. No-Shows: If a client fails to attend a scheduled session without providing any prior notice ("no-show"), they will be charged the full session fee. Communication: All cancellations or rescheduling requests must be communicated directly to the instructor or our administration team via phone, email, or the designated communication platform. Exceptions: We reserve the right to make exceptions to this policy in extenuating circumstances, such as severe illness or family emergencies. Such exceptions will be evaluated on a case-by-case basis.

Contact Details

• 618 Victoria Drive, Penticton, BC, Canada

  250-488-1948

  pilatesmatroom@gmail.com